Refund Policy

1. Overview

We want you to be satisfied with our services. This Refund Policy explains when and how refunds are available for each tier. Tiers 1 and 2 are software products. Tier 3 is a legal service governed by the Indiana Rules of Professional Conduct, including Rule 1.5 (Fees).

2. Tier 1 — Eligibility Analysis Software ($99)

2.1 Full Refund

You will receive a full refund if:

• The software fails to produce a report within 24 hours of payment;
• You request a refund within 7 days of purchase AND no report has been generated by the software;
• We later determine, in our sole discretion, that we cannot serve you appropriately.

2.2 No Refund After Report Generation

Once the software has generated your report, no refund is available, except as provided in Section 2.3 below. The software has rendered its product. Tier 1 is a software product (not a legal service), comparable to other online software-based eligibility tools.

2.3 Software Defects

If you believe the software produced a defective report (for example, a software malfunction caused incorrect output), contact jason@spindlerlaw.com within 30 days of purchase. We will review and, if confirmed, regenerate the report at no additional cost or refund the fee — at our discretion.

3. Tier 2 — Self-Service Document Generation ($399)

3.1 Full Refund

You will receive a full refund if:

• You request a refund within 7 days of purchase AND no documents have yet been generated by the software.

3.2 No Refund After Document Generation

Once documents are generated by the software, no refund is available. The software has rendered its product. Tier 2 is a software product — comparable to LegalZoom or similar services — and refunds are not available simply because you choose not to use the documents the software produced.

3.3 Quality Issues

If you believe the documents contain a defect (e.g., a software malfunction caused incorrect output), contact us at jason@spindlerlaw.com. We will review and, if confirmed, regenerate the documents at no additional cost.

4. Tier 3 — Attorney-Prepared Petition ($1,299)

4.1 Full Refund

You will receive a full refund if:

• We decline to take your case before the Zoom consultation (for example, because we anticipate a hearing will be required);
• You cancel before the Zoom consultation takes place;
• We fail to deliver your finished documents within 14 days of the Zoom consultation, due to our delay (not yours).

4.2 Partial Refund Before Delivery

If the engagement ends for any reason after the Zoom consultation but before we deliver your finished documents — including if you discharge us, which you may do at any time — we refund the unearned portion of the $1,299 flat fee, based on the work actually completed, as Indiana Rules of Professional Conduct 1.5 and 1.16(d) require.

4.3 After Your Documents Are Delivered

Once we have delivered your finished documents and filing instructions, the services described in the Tier 3 Engagement Agreement are complete, so no part of the fee is refundable. Court filing fees are paid by you directly to the clerk and are not part of our fee (see Section 6).

4.4 If a Hearing Is Set

Hearings are not part of Tier 3. If a court sets a hearing after you file, no refund is available because the services we agreed to perform were completed when we delivered your documents.

5. How to Request a Refund

Submit your request in writing to jason@spindlerlaw.com. Include:

• Your full name;
• The email address used at purchase;
• The tier purchased and date of purchase;
• The reason for the request.

We will respond within 7 business days. Approved refunds are processed back to the original payment method within 7-14 business days.

6. Court Filing Fees

Our fees do not include court filing fees. In every tier, you pay the filing fee directly to the clerk when you file, so it is never part of any refund from us. The court controls those fees; if you wish to seek a refund of a court filing fee, you must contact the court directly.

7. Chargebacks

Before initiating a chargeback through your bank or card issuer, please contact us first at jason@spindlerlaw.com. We will work in good faith to resolve any concerns.

8. Modifications

We may modify this Refund Policy. The current policy at the time of your purchase governs that purchase.

9. Indiana Rules

For Tier 3 (the only tier involving attorney representation), refunds are also subject to the requirements of the Indiana Rules of Professional Conduct, including Rule 1.5 (Fees) and Rule 1.16 (Termination of Representation). Where any term of this policy conflicts with those Rules, the Rules govern.